These Are the People Who Make Magic Happen . . . At the Drop of a Hat!

Last week we spoke about the Care-Takers; they are the “The Heart and Soul of a Hotel.” At MHI, they are your Personal Assistants, special people who care so much they will do anything for you, often at the drop of a hat.

I am going to share a story, just as it was told to me. Well, as close as I am able to remember it. I am walking in your shoes as I tell this tale, they’d better be “flip flops” because this is about beaches.

Maybe it’s really about helping people solve the nagging problems that always seem to crop up; just when you think you have life well in hand. This proverbial hat was dropped, quite literally right in the lap of one of our very best personal assistants.

She caught the gauntlet, so to speak, just as it was cast . . . but not in the manner you are thinking.

Calling for Magic

So, I called the number.

The one I was told to save. Luckily, I had tucked the card in my wallet a few years back. They said that whoever answered the telephone would be able to conjure up a little bit of magic. And that was just what I needed because I had a big problem, one of my own making. And, there was no solution in my very unclear thoughts.

She answered the phone almost before it rang. In a panic I asked, “Can you help me, PLEASE?” What I heard on the other side of the phone was one of those voices, you know the kind, a voice that both calms the moment and assures you that everything will be alright.

She asked me what was wrong and promised to take care of everything.

“How can you do that when you don’t even know what happened,” I said in a raised voice.

“It’s what I do every day. I help people travel. I make it fun, and it’s my job to take away the stress,” she replied.

So, at her request, I explained the details of my blunder. I had forgotten the anniversary, the special one; we had been together for a year. And I had no plan, nothing, I was lost. After a series of questions, to which I gave the answers as best I could; she said she had a plan. We were only on the phone for ten minutes and she had a solution, I was still in a state of emergency.

I went and got a double espresso and returned to my office just as my cell rang.

“Please look at your email, I believe we have the matter well in hand,” she said. Timeliness was everything and she needed to get moving in order to rescue my dilemma in the making. Ok, I have gone from disaster to commitment in just over an hour. I was impressed and feeling much better, the caffeine was kicking-in as well. So I checked my email.