Mill House Inn (MHI) Policies 2020
Arrival & Departure: Our standard MHI schedule is Check-In @ 4:00pm – 10:00pm | Check-Out @ 11:00am. If you are arriving early, after hours, or would like the luxury of a late departure, please let us know. We will do our best to accommodate you at no extra charge. Please note that this is more difficult during the COVID Pandemic due to our stringent cleaning/sanitizing procedures.
Occupancy: Our standard rates are for one or two guests. If you are traveling with additional adults, children, or dogs we have something comfortable and cozy that’s just right for you. Additional charges will apply in an appropriate room or suite: $150 per night for an additional adult | $75 per night for each additional child (16 & under) | $60 per night per dog. Dogs and Children are not to be left in the Inn alone.
Tax & Service Charges: Service Charge: 10% | Sales Tax: 8.625% | Hotel Tax: 3% | Credit Card Refunds & Changes: 10%
Minimum Stay Requirements: Most Weekends two nights. High Season, Holidays & Events may require a longer stay.
Rates & Specials: Rates are subject to change. Special offers apply to new reservations & may not be used with other promotions.
Deposit: Multiple night reservations 50% of Total Hotel Charges, balance due on the day before arrival. Single night reservations 100% of Total Hotel Charges.
Group Bookings: Three or more rooms are Guaranteed Reservations and responsible for 100% of hotel charges. 50% Deposit due upon booking; Balance due 60 days prior to arrival.
Payment: All major credit cards, wire transfer, checks guaranteed by a valid credit card.
Beach Parking Permits: Please return your beach parking pass to the hotel front desk at check-out. Contact us immediately should you misplace or depart with your permit. If we need to purchase a replacement permit $750 will be added to your hotel charges.
Damages & Smoking: Guests are responsible for all damages to hotel property. One night’s lodging fee will be incurred if smoking occurs in the hotel.
Trip Insurance: If your schedule is subject to fluctuation, we suggest you explore purchasing Trip Insurance.
Travel Agents: We value our travel agent partners – you help us help our guests take better trips! We are happy to offer a 10% commission on Rack Rate Reservations. Commissions on Discounted Reservations may be negotiated at the discretion of management. Please call or email and we will send you a Travel Agent Form to complete so we can pay your commission. Commissions may be forfeited if we are not given complete contact information for your clients. NY State requires that we have contact information for all guests at the inn. With COVID-19 Quarantine requirements in place, we also need to know where our guests are coming from and how long they have been in NY State. If they are coming from flagged states or outside the US, we may need to require guests to provide negative COVID-19 Test results taken within 72 hours of arrival.
Mill House Inn Reservation Modifications & Cancellations
We value your business and understand that sometimes even the best-made travel plans may need to change. Should life get in the way of your trip and you need to change or cancel your reservation we are here to help. Because you matter to us, we will issue a cancellation credit for any forfeited funds.
All Deposits are Non-Refundable: However, we will be glad to issue you credit for the full amount of the deposit to be used at a future date. This Credit will never expire and is offered without restrictions, other than rate & availability.
- Should you prefer to use your credit as a Gift Certificate for friends and family or as an incentive or promotion for your business, we will attend to all the details.
- Please rest assured your funds are safe with us. Your credit will never expire.
Reservation Modifications: If you wish to modify a reservation, please call or email prior to your scheduled Arrival Date and we will do our best to accommodate your requested changes. We will contact you as soon as we process your changes.
- Modification requests will be changed as requested with no penalty if the new dates and room(s) are available.
- Modified reservations are fully guaranteed and non-refundable. Any balance due will be charged to the credit card on file at the time of modification.
- Any residual balance due to you as a result of modifications will be treated as a cancellation credit.
Reservation Cancellations: If you wish to cancel a reservation, please email or call us and we will process your requested cancellation. We will contact you as soon as we process your cancellation.
- For all cancellations prior to the arrival date, we will issue you credit for the full amount of the deposit to be used at a future date.
- For cancellations on the arrival date, no-shows, late arrivals & early departures, any balance due will be charged to the credit card on file at the time of cancellation. These funds may be eligible for credit at the discretion of management.
COVID-19 Liability Waiver: By staying at The Mill House Inn, you voluntarily assume all risks related to exposure to COVID-19. We will take all measures necessary to keep our property as safe and comfortable as possible for our guests amid the coronavirus pandemic, but please understand that there is a shared responsibility between guests and The Mill House Inn. The Mill House Inn is absolved of all liability for anyone infected with coronavirus during their stay.
If you have any additional questions, don’t hesitate to contact us at (631) 324 9766 and we’ll assist in any way that we can. We are looking forward to seeing you soon at The Mill House Inn!