THE GRAYBARN COTTAGE (GBC) POLICIES August 2021
Arrival & Departure: GBC Check-In is 4:00 PM – 9:00 PM, Check-out is 10AM. Please contact the Hotel regarding availability of Early Arrivals & Late Departures. Please note that this is more difficult during the COVID Pandemic due to our stringent cleaning/sanitizing procedures.
Occupancy: Overnight Occupancy is limited to 8 adult guests, 12 guests total including children.
COVID-19: Rest assured – all staff and management of the Mill House Inn are fully vaccinated. We follow all CDC and New York State requirements regarding travel restrictions. As of August 2021, we are requiring all guests to provide proof of vaccination prior to arrival. For families traveling with unvaccinated children (under 16) we request that you contact Management prior to booking.
Pets: Well-behaved dogs are always welcome. Please notify your Personal Assistant if you are traveling with a dog (or dogs) and we will have a special amenity package ready for your arrival.
Tax and Service Charges: Service Charge: 10% | Sales Tax: 8.625% | Hotel Tax: 3% | Credit Card Refunds & Alterations: 10%. (Please note: the Service Charge is not a Gratuity but is based on all the additional services we offer besides accommodations: Concierge Services, Food & Beverage, Housekeeping, Beach Parking Permits, Beach Chairs, Umbrellas & Coolers, Parking, and more. During the COVID Pandemic we have reduced our Service Charge from 15% to 10% due to more limited Housekeeping, Valet, and Dining offerings.)
Minimum Stay Requirements: High Season (July through Labor Day Weekend) seven nights | Off Season four nights.
Rates & Specials: Rates are subject to change without notice; Special Offers apply to new reservations & may not be used with other promotions.
Beach Parking Permits: Beach parking permits must be returned to the Hotel Front Desk at check-out, or a $1000 fee will be charged.
Damages & Smoking: Guests are responsible for all damages to the Graybarn Cottage property. | Smoking: One night’s lodging fee will be charged.
Events at the Cottage: Events hosted by renters are limited to 24 people including the renters and must be approved by management which reserves the right to approve all vendors – to include but not limited to caterers, rental companies, tent purveyors, valet or parking services, etc.
Law & Ordinance: Guests must comply with local law & ordinance and are solely responsible for any fines or summons received as a result of their actions or misuse of the property.
Trip Insurance: If your schedule is subject to fluctuation, we suggest you explore purchasing Trip Insurance.
Travel Agents: We value our travel agent partners – you help us help our guests take better trips. We are happy to offer a 10% commission on Rack Rate Reservations. Commissions on Discounted Reservations may be negotiated at the discretion of management. Please call or email and we will send you a Travel Agent Form to complete so we can pay your commission. NY State requires that we have contact information for all guests at the inn. Commissions may be forfeited if we are not given complete contact information for your clients.
RESERVATION GUARANTEE
Deposit: A fifty percent deposit is necessary to make a reservation. The balance is due 60 days prior to arrival date. Incidental charges, if any, are additional. Upon making a reservation Guests assume responsibility for all charges.
Payment: All major credit cards, bank draft, checks guaranteed by credit card.
GRAYBARN COTTAGE – RESERVATION CANCELLATION:
We value your business and understand that sometimes even the best made travel plans may need to change. Should life get in the way of your trip and you need to change or cancel your reservation we are here to help. Because you matter to us, we will always issue a cancellation credit for any forfeited funds.
All Deposits are Non-Refundable: However, in case of cancellation we will issue you Credit for the full amount of the deposit to be used at a future date. This Credit will never expire, and is offered without restrictions, other than rate & availability.
- Should you prefer to use your credit as a Gift Certificate for friends and family or as an incentive or promotion for your business, we will attend to all the details.
- Please rest assured your funds are safe with us. Your credit will never expire.
Reservation Modifications: If you wish to modify a reservation, please call or email and we will do our best to accommodate your requested changes. We will contact you as soon as we process your changes.
- Modification requests will be changed as requested with no penalty if the new dates are available.
- Modified reservations are fully guaranteed and non-refundable. Any balance due will be charged to credit card on file at the time of modification.
- Any residual balance due you as a result of modifications will be treated as a cancellation credit.
Reservation Cancellations: If you wish to cancel a reservation, please email or call and we will process your requested cancellation.
- For all cancellations prior to the arrival date, we will issue you credit for the full amount of the deposit to be used at a future date.
- For cancellations on the arrival date, no-shows, late arrivals & early departures, any balance due will be charged to credit card on file at the time of cancellation. Credit will be issued at the discretion of management.
COVID-19 Liability Waiver: By staying at The Mill House Inn’s Graybarn Cottage, you voluntarily assume all risks related to exposure to COVID-19. We will take all measures necessary to keep our property as safe and comfortable as possible for our guests amid the coronavirus pandemic, but please understand that there is a shared responsibility between guests and The Mill House Inn. The Mill House Inn is absolved of all liability for anyone infected with coronavirus during their stay.
If you have any additional questions, don’t hesitate to contact us at (631) 324 9766 and we’ll assist in any way that we can. We are looking forward to seeing you soon at The Graybarn Cottage!
Sylvia & Gary Muller, Proprietors
Kenny Berglas, General Manager
The Mill House Inn
www.millhouseinn.com
631-324-9766
innkeeper@millhouseinn.com
