As Office Manager of the Mill House Inn, Mike MacDonald works with Accounts Payable, of course. But the part of his job he likes best is “the part that is ever-changing—finding new ways to make your guest happy.” He enjoys the challenge, but also the variety. “I love that while I have my certain tasks, not every day is going to be the exact same,” Mike says. “There is NEVER a typical day at the Mill House Inn.”
Finding new ways to make guests happy is something he does daily as he works with our personal assistants. Personal assistant is a role most hotels don’t have, but one that is central to the Mill House Inn’s practice of the Art of Hospitality; the personal assistants do anything and everything, helping guests in any way they can. As the General Manager says, “as long as it is legal, we will help you plan it.” For Mike, that has meant arranging a fishing trip, dinners, a beach picnic, a surf lesson, a sunset cruise, a paddle-boarding trip, a child’s treasure hunt—and that was just for one client over the course of a five-day stay.
Mike, who is also generally considered to be the in-house “controller of cookie quality,” has lived in the Hamptons since he was three—and he didn’t always love its quiet lanes and village feel. “Honestly, it was a place that I couldn’t wait to leave while growing up,” he says. “But once I was gone, I realized what I was truly missing.”
Here’s just a taste of what he came back for:
Favorite Beach: Maidstone/Sammy’s, Atlantic, Truck Beach—“any beach you can drive on and enjoy a good day of fishing and eating over a bonfire.”
Favorite Dive Bar: Wolfie’s. “It’s the first bar I drank at, and the first I visited once I came home.”
Favorite Place: “The driving trails behind Cyril’s and Montauk Highway are quiet, peaceful, and untouched.”